Frequently asked questions
Do you have a question? Please have a look at our Frequently asked questions below!
Payment
No, we do not accept payments with Klarna or Afterpay.
You can request an invoice via support@morningglorycoffee.shop. We are happy to provide you with an invoice there. Please make sure to specify the order number you want to receive your invoice for.
Delivery and returns
Yes, next to delivery, you can also pick up your order free of charge at our Drifter Café. Once your products are available for pick-up (usually within 24 hours), you will receive an email from us.
Yes, that is definitely possible! When selecting the pick-up point option, you will finish placing your order. Directly after your order is placed you will be prompted to select a pick up point nearby. If you do not select a pick-up point, our delivery provider will automatically pick a point close to your home.
Unfortunately, due to a limitation of our webshop, we are at this stage only able to let you select this pick-up point after you select the pick-up point delivery and after completing the payment.
For items that are small enough to be delivered via mailbox, we aim to have them shipped as a mailbox package. If this option is available, we will show this to you as one of the delivery options during check-out.
You can initiate a return via your profile page, in the Orders section, or by sending us an email. More information can be found in our returns policy.
After the item has been dispatched and handed over, our delivery carriers will process them for delivery. Usually, each item will be delivered 1-2 working days after our delivery partners have received them.
All orders will be dispatched within 1-3 working days. Our aim is to dispatch it as soon as we can so you can enjoy your specilaty coffee beans or other purchased items before you know it.
For 14 days after delivery of your items, you have the possibility to return your purchases. We can only accept returns for items that are in their original packaging and are in perfect, unused condition.
Coffee beans are perishable goods. Once opened, or in case of a special requested roast or grind, we are not able to accept these items as return.
Subscriptions
Subscriptions can be adjusted via your profile. For the Subscribe and Save (5% off) you can do this after your second delivery. For other subscriptions, these can be done after the first.
You can select any of the subscriptions we offer and add them to cart. Based on the subscription you choose, you can pick the size of the bag, the delivery frequency and the quantity.
The first payment is done the moment you complete your checkout. Before each next delivery, the price of your subscription is automatically charged to the payment method you chose at your initial order.
Subscriptions follow the same delivery fees as any other order. The delivery fee is recalculated each order. Deliveries over 45 euros are free, and for orders below you pay a delivery fee. Please note that only order with the same delivery frequency are considered as 1 order.
Our coffees
Yes, this is not a problem at all. Although the beans are roasted to optimize the flavour of an espresso pull, they will still taste great as a filter coffee.
Almost all beans we sell are omni roast, meaning their flavour profile is great for both espresso and milk based drinks, as well as for filter or pour over coffee.
